These Terms and Conditions May Change

We reserve the right to update or modify these terms and conditions at any time without prior notice.  Your use of and following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.

  •  Our software does not allow us to make manual adjustments to finalized purchases.  All orders will be processed
    and shipped as originally placed.
  •  Customers are responsible for providing an accurate shipping address.  To prevent any shipping delays, please
    double check that the address listed in your order confirmation email is correct.
  •  Rotena Apparel is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the
    time of transit. Under all circumstances USPS is responsible for any of all mail pieces that undergo USPS delivery
    services. We will do our best to assist all customers regarding missing packages.
  •  All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once USPS
    responds to your claim we will be able to take further proper actions to resolve this mishap. Until then, your kind
    patience is much appreciated as we work with USPS.
  •  Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen
    package, but we will do our best to assist you through the process.
  •  Orders are shipped to the provided shipping address listed under customer’s account.
  •  Rotena Apparel is not responsible for packages delivered to mistyped or invalid address.
  •  All returning packages due to insufficient address will be sent a verification email. Customers will have 72 hours
    to respond, failure to reply within 72 hours will automatically result in order cancellation.
  •  Customer’s funds will be transferred to store credit.
  •  Customers are responsible for any additional postage fees for orders that need to be re-shipped due to invalid
  •  Additional shipping fees may be applied if incorrect shipping information was entered at checkout. You will have
    24 hours to make any minor size or address changes to this order free of charge. Make sure you call or write into
    customer service within this time frame.
Domestic orders/shipping
  •  Orders are generally received within 7 business days after date of fulfillment.
  •  Expected delivery dates may vary during holiday season, depending on volume of mail experienced through
    postal service.
International orders/shipping
  •  Duties and taxes are determined by the customs agency within the designated country. Although charges are not
    always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free
    threshold, if it exists, for goods imported into the designated country.
  •  Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of
    delivery. More information can be obtained by contacting your local customs office.
  •  International shipping expected delivery dates varies depending on the location.
  •  Orders are generally received within 5-10 business days
  •  Shipping dates may vary during holiday season, depending on volume of mail experience through postal service.
  •  All returns/exchanges must have a valid reason. (ex. Size, Defect)
  •  We do not offer refunds.
  •  Items purchased from Rotena Apparel may be returned for store credit.  All return requests must submitted within
    15 days of receiving your shipment.   Each item must have the original tags attached and be unworn as well as
    unwashed.  Rotena Apparel will not issue any refunds on returned products.
    Returns and exchanges on certain products (ie. Briefs) must also be unopened and in its original packaging.
  •  If a product in your order is out of stock, you will automatically be refunded for the purchase price of that
    item(taxes included).
  •  All returns/exchanges must contain the Return Authorization (RA) number, which must be requested within 15
    days of receiving your shipment.
  •  Any packages arriving with an RA number written on the outside will be returned to the sender.
  • You will be responsible for paying postage on any returns/exchanges. If you request an exchange, we will waive
    the Standard Shipping fee on your new order. If your item is defective, we will issue you a return prepaid label
    and waive the fee on the return shipping for the new item.
  • Please allow 1-3 weeks from the time you mail your return/exchange to be processed dependent on the volume
    of returns at that time.
  • Gift Cards are non-refundable.
  • Store credits are issued with a code that will be emailed to your email address associated with the order.
  • We are not able to accept returns for Rotena Apparel products not purchased directly through our website for any
    reason. We recommend initiating a return with the retailer you purchased them from.
  • All items purchased through our website must be returned or exchanged directly through Rotena. Apparel.
    Outside retailers will not accept products that were not purchased at their location.
Discount Codes
  • All discount codes must be entered at the time of checkout.
  • For our customer’s safety, our software does not allow us to manually apply discount codes or adjust any prices
    to orders once they are finalized and payment has been accepted.
  • Only one discount code can be applied per purchase.
Currency exchange/fluctuation rates
  • International exchange rates are implemented.
  • Exchange rates fluctuate depending on the daily foreign exchange market
  •  All sale items are final include Black Friday and Cyber Monday purchases.
  • We do not accept any returns or exchanges on sale items.
  • Sale prices and discount codes are only valid during the time of the sale.  Sale prices will not be applied to any
    orders placed before or after the time of the sale.Special Sale Events(Expos, Warehouse sale, Meet Greets etc…) 
  •  We do not accept any returns or exchanges on sale items.
  • Sale prices and discount codes are only valid during the time of the sale.  Sale prices will not be applied to any
    orders placed before or after the time of the sale.