Our goal is to make sure you are completely satisfied with the
items you order and your experience with rotenaclothings.com.
Depending on the reason for the return and the condition of the
product, there may be several options available to you.
* Please note, that all items must have their original tags attached and be unworn and unwashed.
• You will be responsible for paying postage on any returns or exchanges.
• Refunds for store credit only.
• If you would like to return an item for any reason other than mispacked or defective products, we can issue store
credit in the form of an electronic gift card that you can use towards a future purchase. The store credit applied is for
the purchase price of the product only and does not include any shipping fees charged for delivery. The store credit
gift cards do not expire and can be used with a discount code.
• You will have 15 days from delivery of your package to file a return claim with customer service.
• If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement. We
will provide a prepaid return label for our U.S. customers to retrieve the item. If international, please contact us and
we will let you know next steps. As soon as we can see there's an update on the tracking back to our facility we will
send out a replacement.
• If the item you’d like to return was ordered more than 15 days ago, the item is no longer for available for sale, or if
the item was purchased using store credit as part of a previous exchange, we cannot accept the return or issue a
refund for any reason.
• If the item was purchased at an event, expo or any other special event, we do not accept any returns or exchanges.
• If the item was purchased at one of our retailers, please take the product back to the retailer for a return or
*Additional limitations may apply.
To begin processing any type of return, please contact our Customer Service team and provide your name, the order
number, and the reason for returning the product.
You can contact us by emailing firstname.lastname@example.org, calling (209 306 0382 or by submitting a return request
below. Once we have received the product and the return has been processed by our warehouse, we can issue the
exchange or the in-store credit to your account. Please note that we are unable to accept returns that are dropped off
by a customer at any of our warehouse locations.
You will be responsible for paying postage on any returns or exchanges.
We do not offer refunds.
To request a return, or for more information about our Returns Policy, please contact our Customer Service
department by emailing email@example.com, calling (209 306 0382 or by submitting a return request below.
Unfortunately, we are unable to provide return shipping labels for customers outside the United States. If you have a
problem with a product, please contact our Customer Service department.
If you have any additional questions, or to begin processing a return, please contact our Customer Service
department by emailing firstname.lastname@example.org, calling (209 306 0382 or by submitting a return request below
***If you believe you have received a defective product, please be sure to upload a clear
photo of the defect***
***If you received a product that differs from the product you originally ordered, please be sure to
include the details of the incorrect product that was shipped to you (style name, size and color)***
**We want to get this taken care of for you as soon as possible so you can enjoy the products that you ordered from
us. We ask that you please be patient with us as we are handling return requests and processing your
return/exchange. Once packages are delivered at our warehouse, it can take up to 5 business days to begin
processing (depending on the current volume). Please feel free to reach out to us if you have any questions regarding